product return guide
No problem, we take care of everything…
If the size of the piece does not suit you,, you can exchange it without any worries. And even if it’s the style, you can send it back and we will refund you very quickly as soon as we receive the product.
To return your order, you have 14 days after receipt for :
- a size exchange (but we will have to launch a special production so there will be a delay)
- a refund
On the other hand, it is obvious that the pieces must not be damaged, washed, modified… They must be in perfect condition: stain-free, odorless, and undamaged. Then they must be returned in their original packaging (labels, box, tissue paper, hangers…) you get the idea!
2 very simple solutions to return the piece…
Option 1: Are you from Paris or the inner suburbs?
We send someone to pick up the part at your home, your neighbor, your grandmother, at work… whatever, just tell us where and when and we’ll arrive!
Option 2: Standard Return – Colissimo
We send you by email a prepaid Colissimo return label that you just have to print and affix on the package!